Improve Your Image With a Small Business Phone Service

When a small business opens its doors, it is likely that there will be a certain volume of telephone calls on a daily basis. By choosing to use a small business phone service, a company can improve its professional image with a myriad of features.

Residential vs. Business Phone Service

A small business with only a few employees may not receive as many telephone calls as a huge corporation, but that does not mean that a company should neglect its communications systems. A business that opens its doors with only a single landline meant for residential use will undoubtedly find that communications are mediocre, at best. Business employees should be available during business hours-and sometimes even around the clock-to handle customer calls and address any issues that may arise. A small business phone service is designed to do exactly that, and it is often more affordable than adding lines and features to typical residential landline service.

Business-Related Features

While standard phone lines may come with useful features like call waiting, caller ID and call forwarding, many of the features that a business could use to promote their image are not available. These include multiple extensions, advanced voicemail capabilities, automated attendants, call capture, call screening and even the ability to send and receive faxes directly from a computer desktop via the internet. These features are more than just convenient for the business owner; they make handling customer calls and ensuring satisfaction a breeze. Small business phone service includes all of these and more, creating a professional atmosphere for both the customers and the employees.

Improve Customer Satisfaction

The sole purpose of a business is to provide products and services that are in demand to the consumers who want and need them. If consumers are not satisfied with the service they receive from one business, they will simply take their money somewhere else. Callers who frequently experience busy signals or whose calls go unanswered will often become frustrated and look for alternative ways to procure the products and services they need. By effectively answering and handling every single call, businesses will develop a good reputation for customer relations and will make more money as a result. As such, business phone service is a must as it is designed to make these calls simpler for everyone involved.

Friendly Greetings and Seamless Transfers

When a customer calls a business for any reason, first impressions are everything. By using an automated assistant-a feature available with a small business phone service-each and every call is answered with a friendly greeting. The callers can then listen to the options available to them and select the one that best suits their reasons for calling. In fact, the entire process is very quick and most callers will agree that the ability to be transferred to the designated person or department without delay is important to them. After all, there is a reason behind the call and that reason should be addressed immediately by the person best suited to do so.

Improving the image of any business starts with providing an excellent product and ends with providing the best customer service in the industry. With the help of a small business phone service, ensuring customer satisfaction is simple and affordable.

This Article was written by Kevin John, Online Marketing Executive at iTeleCenter. He has extensive marketing experience and is extremely knowledgeable about vanity numbers, 1800 Numbers, local numbers and toll free number in conjunction with virtual phone system. He is happy to share his knowledge on small business phone service to help small business owners.

Writing Tips For Small Business

If you are a writer for a small business firm or you an owner of one and want to use the skill of content writing to good effect, this could prove beneficial to you. If you just happened to read this piece, then this is information that you could pass onto someone who could benefit from this. So what is it that an idea, a computer and a content writer could do for a small business? the answer is everything your business needs to get recognized over the Internet. So how is that done? by keeping a few simple rules in mind.

Having a clear cut idea as to what is to be achieved through content writing for your business, this could be pushing up your search engine results, creating engaging copy that support your sales team or creating materials that would help build awareness and recognition. If you have a small business make sure you know what your objectives are and then use content writing to channel that idea forward

Many businesses are not mindful of the language that is best suited for internet readers. Big words might sound and read great on a news paper but that is not the case when it comes to a digitalized version. What needs to be said need to be kept simple but not too simple. Complex sentences tend to put the reader off and remember if you have a business that is similar to others, there are more places your reader could go and get what he or she requires. Content developed need to crisp and to the point.

Consider yourself, how quick are you to read the information on a page and how much of it do you actually take an effort to read. If your readers are not the type that is ready to move down the page and get the information, then its always best that you keep the most important information right at the top and the lesser at the bottom. Not to mention that Internet readers take a few minutes to decide to leave the page or not. So making sure your message is reached is important.

Constantly updating your site with content is equally important. A website analysis could show you to what level is your website active with fresh piece of content coming in. Small businesses always just leave their site to be and not make the most of the opportunity given. Update is the keyword. Monitoring site performance is also a good way to go about, try an analytics tool.

Try some of this if you have not already. Remember, its clarity in thought, simple preparation, proper delivery, constant update and continuous monitoring. Simple is it not, that is the key!